Custom Glass Etching and Engraving With Pyrography

TERMS OF BUSINESS and FAQs

PAYMENT INFORMATION
Etched In Time prefers PayPal for payment. Money orders and personal checks in U.S. dollars are accepted. Contact us for information on how to order when making payment by money orders or personal check. Please note that we hold shipments to ensure payment clears all involved financial institutions when using money orders or personal checks.

SALES TAX
Etched In Time is required to automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of Ohio at the rate of 6.5% (this includes delivery charges). Each customer will be solely responsible for all sales taxes or other fees on orders shipped to other states.

ORDER ACCEPTANCE
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Etched In Time reserves the right, at any time after receipt of your order, to accept or decline your order for any reason. In addition, Etched In Time reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item if fraud is suspected. As a protection against fraud for all of our customers, we may also require additional verifications of information before accepting any order. Orders are processed 9:00a.m. to 5:00p.m. EST Monday through Friday except for holidays.

SHIPPING INFORMATION
Orders are shipped USPS Mail during business hours (9:00a.m. - 5:00p.m. EST) with delivery confirmation included.
Shipping rates are as follows:

First Item---------$5.50

Two Items---------$8.25

Three Items---------$10.75

Four Items---------$13.00

Five or more Items---------$2.00 Ea. additional item.

FREE shipping with orders over $150.00

Note: These rates are for lower 48 United States ONLY!

See product description for shipping details.

Please contact us if you would like to purchase insurance or select an alternative shipping method prior to placing your order. Amounts for insurance are dependant on total of merchandise.

Etched In Time does not stock ready made items (Unless Stated In Description.)
(All items are put into production after ordering and payment is made).

When your item ships, we will send you an e-mail letting you know. If you purchased insurance we will include that information in the e-mail. Orders are generally shipped within 21 business days of order placement but please allow up to 4 weeks for delivery. Any shipping difference will be stated in product description. We make every effort to get your item(s) to you as quickly as possible.

RETURNS
All sales are to be considered final at the time the order is placed. By placing an order with us you agree that you will not hold Etched In Time liable for any orders lost or damaged while in the possession of the USPS. Etched In Time will, upon your request, replace any merchandise that you receive in damaged condition through our error or as a result of a packing fault. We MUST receive an “intent to return” via e-mail within 48 hours of your receipt of such merchandise. A return authorization code will be issued and must be included when returning such merchandise. NO returns will be accepted or replacements issued without prior approval to return such merchandise. We must receive return merchandise within ten business days of return authorization or no replacement will be issued.

COPYRIGHT
This Site, and the text, site design, logos, button icons, images, graphics, interfaces, audio files, software and all other content contained herein and the selection, arrangement and compilation of all such content are exclusively owned by Etched In Time and are all copyrighted. All work and images by authors and artisans represented on this site are used with permission and they retain their own copyright . Unauthorized reproduction of any part of this site without prior permission is a violation of copyright laws.

PRIVACY POLICY
Etched In Time does not share customer information including e-mail or postal mail address with anyone. It is not our policy to spam nor do we send unwanted postal mail. If you would like to be notified of upcoming specials, new items, and/or sales, contact us at info@etchedintimesite.com and we will include you in our e-mail list.

CONTACT INFORMATION

info@etchedintimesite.com

Under normal circumstances, we check our emails several times every day, including weekends. Email us when you have general questions, questions about your order, you're looking for a specific product or have other store related questions. We welcome suggestions, comments, complaints, and of course compliments. Please, do not email us with questions regarding the use and/or effectiveness of the products we sell. Although we would sincerely like to help you in any way we can, due to legal conflicts of interest, we cannot advise you regarding these matters.